Refund Policy

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Request must be made within 30 days of purchase
• Product must be in original condition with all accessories
• Proof of purchase must be provided
• Products must not show signs of damage or misuse
• Software licenses must be deactivated

2. Products Covered

3. Refund Process

4. Shipping Costs

• Original shipping costs are non-refundable
• Customer is responsible for return shipping costs
• We recommend using trackable shipping service
• We are not responsible for items lost in return shipping
• For defective products, we will cover return shipping

5. Refund Methods

Refunds will be issued using the original payment method:

6. Exchanges

If you need to exchange a product for a different model or due to a defect, please contact our support team. Exchanges are processed faster than refunds and typically take 3-5 business days after we receive the returned item.

7. Warranty Claims

Products still under warranty that develop defects after the 30-day refund period should be processed as warranty claims rather than refunds. Please see our warranty documentation or contact support for warranty procedures.

8. Subscription Services

For subscription-based services:

• Cancel anytime before the next billing cycle
• No refunds for partial months
• Annual subscriptions: Pro-rated refund within first 30 days
• After 30 days: No refunds, but service continues until end of billing period

9. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside our standard policy, please contact our customer service team to discuss your options.

10. Contact Information

For refund requests or questions about this policy: